/*
Theme Name: North Pole Support
Theme URI: https://acreandonward.co.uk/
Author: Acre & Onward
Author URI: https://acreandonward.co.uk/
Description: Bespoke festive North Pole Support single-page theme with simulated support queue, Elf Graham and Elf Noelle, news ticker, and parent-controlled resolution.
Version: 9.3.0
Requires at least: 6.3
Requires PHP: 8.0
Text Domain: north-pole-support
License: Proprietary
*/
:root{--burgundy:#751021;--wine:#5c0b19;--green:#104636;--forest:#0b3028;--gold:#dbc18b;--cream:#f8f5ef;--ink:#1c2722;--muted:#5e6a63;--shadow:0 20px 55px rgba(5,18,28,.25);--radius:22px}
    *{box-sizing:border-box}
    html{scroll-behavior:smooth}
    body{margin:0;min-height:100vh;color:var(--ink);font-family:Arial,Helvetica,sans-serif;background:#102940;isolation:isolate}
    button,input{font:inherit}
    button{cursor:pointer}
    button:disabled{cursor:not-allowed;opacity:.5}
    a{color:inherit}
    :focus-visible{outline:3px solid #e3b756;outline-offset:3px}
    [hidden]{display:none!important}
    .sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
    .backdrop{position:fixed;inset:0;z-index:-3;pointer-events:none;background:radial-gradient(ellipse 40% 28% at 74% 11%,rgba(52,206,171,.33),transparent 80%),radial-gradient(ellipse 30% 20% at 42% 6%,rgba(58,122,195,.45),transparent 80%),radial-gradient(ellipse 50% 38% at 18% 82%,rgba(111,141,175,.31),transparent 80%),linear-gradient(160deg,#0b1b31 2%,#183958 52%,#38526d 85%,#c3d4dd 100%)}
    .backdrop:before{content:"";position:absolute;inset:-40% 0 38%;opacity:.4;background:linear-gradient(114deg,transparent 22%,rgba(111,240,194,.15) 35%,transparent 51%,rgba(92,180,250,.13) 63%,transparent 77%);filter:blur(30px);transform:skew(-16deg);animation:aurora 18s ease-in-out infinite alternate}
    .backdrop:after{content:"";position:absolute;bottom:-1px;left:0;right:0;height:17vh;background:#e8f2f6;clip-path:polygon(0 62%,11% 52%,23% 71%,36% 60%,48% 77%,63% 50%,77% 67%,91% 47%,100% 57%,100% 100%,0 100%);opacity:.32}
    #snow{position:fixed;inset:0;width:100%;height:100%;pointer-events:none;z-index:12}
    .site-header{position:relative;z-index:15;background:linear-gradient(90deg,#530b18,#731322 60%,#5e0d1a);color:#fff;border-bottom:1px solid rgba(237,200,136,.65);box-shadow:0 5px 22px #0019}
    .header-inner{max-width:1450px;min-height:90px;padding:14px 32px;margin:auto;display:flex;align-items:center;gap:16px}
    .logo-mark{display:grid;place-items:center;width:56px;height:56px;flex-shrink:0;padding:0;border:1px solid rgba(255,255,255,.75);border-radius:15px;background:linear-gradient(140deg,#fffdfa,#daeaf0);box-shadow:inset 0 1px 0 #fff,0 7px 16px rgba(8,20,35,.18);color:#17364b;overflow:hidden}.logo-badge{display:grid;place-items:center;width:100%;height:100%}.logo-svg{display:block;width:43px;height:43px}
    .brand{min-width:0}.brand-name{font:700 clamp(1.35rem,2.15vw,2rem) Georgia,'Times New Roman',serif;letter-spacing:-.015em;white-space:nowrap}.brand-sub{font-size:.82rem;opacity:.88;letter-spacing:.025em;margin-top:4px}
    .top-links{margin-left:auto;display:flex;align-items:center;gap:10px}
    .nav-link{color:#fff;border:1px solid transparent;border-radius:11px;padding:11px 12px;background:transparent;font-size:.89rem;font-weight:700;white-space:nowrap}
    .nav-link:hover,.nav-link:focus-visible{background:#ffffff17}
    .nav-cta{color:#fff;border:1px solid #cc9e62;border-radius:12px;padding:12px 17px;background:#13503d;font-weight:800;box-shadow:inset 0 1px 0 #ffffff32;white-space:nowrap}
    .nav-cta:hover{background:#1e604c}
    main.page{max-width:1450px;margin:0 auto;padding:32px 30px 96px;display:grid;grid-template-columns:minmax(200px,270px) minmax(480px,740px) minmax(260px,1fr);gap:25px;align-items:start}
    .scene{height:705px;border-radius:22px;position:relative;overflow:hidden;box-shadow:var(--shadow);border:1px solid rgba(245,225,195,.6);background:#385574}
    .scene>img{width:100%;height:100%;display:block;object-fit:cover;object-position:center 30%;filter:saturate(.93)}
    .scene:after{content:"";position:absolute;inset:0;background:linear-gradient(180deg,transparent 56%,rgba(4,27,40,.78) 100%)}
    .scene-message{position:absolute;bottom:23px;left:18px;right:18px;z-index:1;color:#fff;text-shadow:0 2px 6px #0008}
    .scene-kicker{text-transform:uppercase;font-size:10px;letter-spacing:.2em;color:#f0c78c;font-weight:900}
    .scene-message h2{font:700 1.45rem/1.22 Georgia,serif;margin:8px 0}.scene-message p{font-size:.84rem;line-height:1.45;margin:0;color:#f4f0e9}
    .portal{display:flex;flex-direction:column;gap:18px}
    .status{display:flex;justify-content:space-between;gap:12px;align-items:center;color:#fff;padding:2px 5px 4px;font-size:.85rem;text-shadow:0 1px 4px #0008}
    .status-name{font-weight:800;letter-spacing:.08em;text-transform:uppercase;font-size:.74rem}
    .online{display:inline-flex;align-items:center;gap:8px;padding:7px 11px;border-radius:999px;background:#f5fffaec;color:#184b30;font-size:.75rem;font-weight:800;text-shadow:none}
    .dot{background:#27a759;width:8px;height:8px;border-radius:50%;box-shadow:0 0 0 3px #27a75924}
    .hero{border-radius:var(--radius);color:#fff;background:radial-gradient(circle at 50% -40%,#27765b,#0c4936 66%,#073629);padding:31px 30px 29px;text-align:center;border:2px solid #ceb276;box-shadow:var(--shadow);position:relative;overflow:hidden}
    .hero:before,.hero:after{content:'✦';position:absolute;opacity:.17;color:#f6ebd2;font-size:105px;top:17px}.hero:before{left:-10px}.hero:after{right:-10px}
    .eyebrow{font-size:.7rem;letter-spacing:.19em;font-weight:900;text-transform:uppercase;color:#d9caa6;margin:0 0 10px}
    h1{font:700 clamp(2rem,3.4vw,2.8rem)/1.11 Georgia,'Times New Roman',serif;letter-spacing:-.03em;margin:0 0 14px}
    .hero-copy{margin:15px auto 0;max-width:525px;font-size:.97rem;line-height:1.55;color:#e8f1e9}
    .position{font:700 clamp(2.4rem,4.4vw,3.7rem) Georgia,serif;background:linear-gradient(90deg,#efe1c6,#fffaf0,#ead6b2);color:#791327;border-radius:13px;box-shadow:0 8px 20px #0003, inset 0 0 0 1px #e2d0ab;display:inline-block;padding:12px 33px;margin:4px 0;line-height:1.15}
    .wait-line{display:flex;justify-content:center;align-items:center;gap:8px;margin-top:17px;color:#ecead7;font-size:.87rem}
    .hero-snowflake{font-size:1.5rem;margin-bottom:8px;display:block}
    .start-button,.cancel-button,.new-request{border:0;border-radius:12px;padding:16px 20px;font-weight:850;line-height:1.3;box-shadow:0 7px 16px #0003;background:linear-gradient(180deg,#a41d32,#770e21);color:#fff}
    .start-button:hover,.new-request:hover{filter:brightness(1.12)}
    .main-card{background:rgba(251,249,245,.98);border:1px solid #ffffffda;border-radius:var(--radius);box-shadow:var(--shadow);padding:26px 28px 23px}
    .card-heading{display:flex;align-items:start;gap:15px;padding-bottom:18px;border-bottom:1px solid #dbe1d8}
    .card-icon{background:#f2e5df;color:#781229;border-radius:14px;display:grid;place-items:center;flex-shrink:0;width:49px;height:49px;font-size:26px}
    .card-heading h2{font:700 1.7rem Georgia,serif;color:#154733;margin:2px 0 6px}
    .card-heading p{font-size:.83rem;color:#687269;margin:0;line-height:1.4}
    .ticket{background:#fff;border:1px solid #dce2db;border-radius:14px;padding:19px;display:flex;gap:16px;margin-top:18px}
    .ticket-icon{font-size:25px;flex-shrink:0}.ticket h3{font:700 1.22rem Georgia,serif;margin:0 0 6px;color:#741224}.ticket p{font-size:.87rem;line-height:1.45;color:#536057;margin:0}
    .info-box{border:1px solid #d3dcd1;border-radius:13px;padding:16px;margin-top:14px;background:#f4f7f1;display:flex;align-items:flex-start;gap:12px;color:#26352d;font-size:.88rem;line-height:1.5}
    .info-box strong{color:#234f38}.info-box .info-symbol{font-size:1.3rem}
    .steps{display:flex;justify-content:space-between;gap:4px;position:relative;margin:27px 0 23px}
    .steps:before{content:"";position:absolute;top:15px;left:12%;right:12%;height:3px;background:#ced5cc;z-index:0}
    .step{position:relative;z-index:1;text-align:center;flex:1;color:#7b837c;font-size:.7rem;line-height:1.3}
    .step-circle{display:grid;place-items:center;width:32px;height:32px;margin:0 auto 7px;border:2px solid #b9c6bd;border-radius:50%;background:#fff;font-weight:bold;font-size:.92rem}
    .step.done{color:#20553b}.step.done .step-circle{border-color:#236444;background:#236444;color:#fff}
    .step.current{color:#704819;font-weight:700}.step.current .step-circle{border-color:#b18c4d;background:#fff8df;color:#76521f}
    .action-row{display:flex;gap:10px;align-items:stretch}
    .cancel-button{flex:1;background:linear-gradient(180deg,#286d4c,#0f4731);font-size:.99rem;border:1px solid #1f593d}.cancel-button:hover{filter:brightness(1.12)}
    .secondary-button{border:1px solid #b7a27b;background:#fffdf8;color:#41523f;border-radius:12px;padding:11px 14px;font-weight:750;white-space:nowrap}
    .secondary-button:hover{background:#efe7d8}
    .hint{font-size:.78rem;text-align:center;color:#788078;margin:14px 0 0;line-height:1.4}
    .welcome-card h3{font:700 1.25rem Georgia,serif;color:#154733;margin:20px 0 8px}
    .welcome-card p{line-height:1.6;font-size:.91rem;color:#535b55}
    .welcome-list{margin:8px 0 18px;padding:0;display:grid;gap:12px;list-style:none}
    .welcome-list li{display:flex;gap:10px;font-size:.9rem;line-height:1.42;color:#47574b}
    .welcome-list li span{color:#195f3f;font-weight:900}
    .resolved{background:#f2f8ef;border:1px solid #bdd4be;color:#27583a;padding:20px;border-radius:16px;text-align:center;margin-top:18px}
    .resolved .emoji{font-size:2rem}.resolved h3{font:700 1.5rem Georgia,serif;margin:10px 0}.resolved p{margin:0;font-size:.9rem;line-height:1.6}
    .new-request{background:#174d39;margin-top:16px}
    .under-card{display:flex;justify-content:center;gap:9px;align-items:center;color:#ebf1ec;font-size:.75rem;text-shadow:0 2px 3px #082334;text-align:center;line-height:1.45}
    .side-note{padding:18px 20px;align-self:start;margin-top:45px;background:#113d3cda;border:1px solid #e0c6925c;border-radius:18px;color:#f3f2e9;box-shadow:0 18px 40px #05152264}
    .side-note>span{font-size:28px}.side-note h2{font:700 1.24rem Georgia,serif;margin:12px 0 8px}.side-note p{font-size:.85rem;line-height:1.55;color:#e6ecdf;margin:0 0 12px}.side-note .small{font-size:.74rem;color:#baccc5;margin-bottom:0}
    .widget-launcher{position:fixed;z-index:25;right:26px;bottom:23px;width:68px;height:68px;border:2px solid #f2d7a2;border-radius:50%;background:#741427;color:#fff;box-shadow:0 8px 28px #0007;display:grid;place-items:center;font-size:1.8rem}
    .widget-launcher:hover{transform:translateY(-2px)}
    .chat{z-index:26;position:fixed;bottom:24px;right:24px;width:min(374px,calc(100vw - 28px));height:min(604px,calc(100dvh - 106px));display:flex;flex-direction:column;border-radius:18px;overflow:hidden;background:#fbfaf8;border:1px solid #e2d6c5;box-shadow:0 22px 72px #001d3c8a}
    .chat-header{background:linear-gradient(115deg,#680e1e,#8d1929);color:#fff;padding:13px 13px 12px;display:flex;align-items:center;gap:10px}
    .avatar-mini{width:44px;height:44px;border-radius:50%;border:2px solid #e5d2ab;object-fit:cover;object-position:50% 38%;background:#e4e0d6}
    .chat-title{flex:1;min-width:0}.chat-title strong{display:block;font:700 1.06rem Georgia,serif}.chat-title span{display:block;font-size:.72rem;color:#ead6c4;margin-top:4px}
    .icon-button{display:grid;place-items:center;width:30px;height:30px;border:0;background:transparent;color:inherit;font-size:1.15rem;border-radius:7px}.icon-button:hover{background:#ffffff25}
    .agent-banner{height:138px;overflow:hidden;position:relative;background:#564231;flex-shrink:0}
    .agent-banner img{width:100%;height:100%;object-fit:cover;object-position:center 27%;display:block}
    .agent-banner:after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,transparent 35%,rgba(8,24,23,.75))}
    .agent-label{position:absolute;right:12px;bottom:12px;z-index:1;text-align:right;color:#fff;text-shadow:0 1px 3px #0006}.agent-label strong{font:700 1.05rem Georgia,serif}.agent-label span{display:block;font-size:.66rem;margin-top:5px}
    /* Noelle takes over only when an elf is assigned. This is a genuine UI handover, not a fake live operator. */
    .agent-banner.is-noelle{background:radial-gradient(circle at 18% 25%,#285c46,#123d30 62%,#09241e)}
    .agent-banner.is-noelle:after{background:linear-gradient(90deg,transparent 30%,rgba(7,32,25,.5) 100%)}
    .agent-banner.is-noelle>img{position:absolute;left:14px;top:50%;transform:translateY(-50%);width:116px;height:116px;object-fit:cover;border-radius:50%;border:3px solid #e6c98d;box-shadow:0 4px 14px #0006}
    .assigned-agent{display:flex;align-items:center;gap:14px;margin:-2px 0 20px;padding:13px 14px;border-radius:13px;border:1px solid #d5b878;background:linear-gradient(100deg,#eff8f1,#fff9ed)}
    .assigned-agent img{width:72px;height:72px;object-fit:cover;border-radius:50%;border:3px solid #cbad6e;flex-shrink:0;background:#193b30}
    .assigned-agent small{display:block;letter-spacing:.12em;text-transform:uppercase;font-weight:800;font-size:.65rem;color:#6a563a}
    .assigned-agent strong{display:block;font:700 1.25rem Georgia,serif;color:#12442f;margin:4px 0}
    .assigned-agent p{font-size:.76rem;line-height:1.4;color:#516057;margin:0}
    .handover{border-radius:10px;background:#e5f2e8;border:1px solid #b5d3bd;color:#194b33;text-align:center;padding:9px 10px;font-size:.76rem;line-height:1.4;font-weight:800}
    .chat-messages{overflow-y:auto;flex:1;padding:16px 13px 12px;background:#f7f7f3;display:flex;flex-direction:column;gap:11px;min-height:80px;scrollbar-color:#c3b9ac transparent}
    .message{max-width:91%;align-self:flex-start;display:flex;align-items:flex-end;gap:7px}
    .message.mine{align-self:flex-end;flex-direction:row-reverse}.message-avatar{width:28px;height:28px;object-fit:cover;border-radius:50%;border:1px solid #c5d2c4;flex-shrink:0}
    .bubble{background:#e9e9e7;border-radius:15px 15px 15px 4px;padding:10px 12px;box-shadow:0 1px 2px #00000014;color:#253027;font-size:.83rem;line-height:1.48;overflow-wrap:anywhere}
    .mine .bubble{background:#dcf1e3;border-radius:15px 15px 4px 15px}.timestamp{display:block;color:#858c85;text-align:right;font-size:.64rem;margin-top:5px}
    .typing{font-size:.78rem;color:#758276;margin:0 0 2px 40px;font-style:italic}
    .chat-form{display:flex;gap:8px;padding:12px 12px 6px;background:#fff;border-top:1px solid #e4e7e2}
    .chat-form input{width:100%;min-width:0;border:1px solid #bdc8bc;border-radius:9px;padding:12px 10px;color:#1e2d24;background:#fff;font-size:.82rem}
    .chat-form button{border:0;background:#18583b;color:#fff;border-radius:10px;padding:0 14px;font-weight:900}
    .chat-quick{padding:8px 12px 0;background:#fff}.chat-quick button{width:100%;border:1px solid #b3cdbb;background:#e9f4eb;color:#145138;border-radius:8px;padding:8px;font-size:.78rem;font-weight:800}.chat-quick button:hover{background:#d9eddd}
    .chat-note{background:#fff;color:#808980;font-size:.66rem;padding:4px 12px 11px;text-align:center}
    .toast{pointer-events:none;position:fixed;z-index:40;left:50%;transform:translateX(-50%);bottom:22px;max-width:min(500px,calc(100vw - 22px));border-radius:12px;background:#163d2e;color:#fff;box-shadow:0 10px 27px #0007;padding:13px 18px;font-size:.86rem;text-align:center}
    .dialog{border:0;padding:0;width:min(550px,calc(100% - 26px));border-radius:20px;box-shadow:0 35px 90px #0009;color:var(--ink)}
    .dialog::backdrop{background:#061c29bc;backdrop-filter:blur(4px)}
    .dialog-content{padding:28px}.dialog-content h2{font:700 1.7rem Georgia,serif;color:var(--green);margin:0 0 13px}.dialog-content p,.dialog-content li{font-size:.92rem;line-height:1.6;color:#43544c}.dialog-content ol{padding-left:21px}.dialog-actions{display:flex;justify-content:flex-end;margin-top:20px}
    .footer{font-size:.74rem;padding:12px 20px 27px;color:#f3f6ef;text-align:center;line-height:1.5;text-shadow:0 1px 3px #082334}
    .footer-credit{display:block;margin-top:9px;font-size:.78rem;letter-spacing:.02em}
    .footer-credit a{color:#f7deb1;text-decoration:underline;text-underline-offset:3px;text-decoration-thickness:1px;font-weight:700}
    .footer-credit a:hover{color:#fff5df}
    @keyframes aurora{to{transform:skew(17deg) translateX(12%);opacity:.7}}
    @media(max-width:1300px){main.page{grid-template-columns:minmax(200px,255px) minmax(430px,730px);justify-content:start;padding-right:390px;max-width:none;gap:20px}.side-note{display:none}.scene{height:675px}.main-card{padding:24px}.hero{padding:26px 20px}}
    @media(max-width:1130px){main.page{grid-template-columns:minmax(175px,230px) minmax(405px,740px);padding-right:25px}.chat:not([hidden]){bottom:15px}.chat{width:338px;max-height:500px;box-shadow:0 12px 48px #0009}.agent-banner{height:106px}.agent-banner.is-noelle>img{width:88px;height:88px}main.page{padding-bottom:110px}.scene{height:700px}.portal{max-width:740px}}
    @media(max-width:850px){.header-inner{padding:12px 20px;min-height:78px}.brand-name{font-size:1.4rem}.brand-sub{font-size:.7rem}.nav-link{display:none}main.page{display:block;padding:22px 17px 70px;max-width:700px}.scene{display:none}.status{margin:0 0 14px}.portal{gap:16px}.hero{padding:26px 20px}.chat{width:min(370px,calc(100vw - 28px));height:min(590px,calc(100dvh - 106px))}.widget-launcher{width:60px;height:60px}.chat:not([hidden]){bottom:14px;right:14px}.footer{padding-bottom:90px}}
    @media(max-width:500px){.header-inner{gap:10px;padding:12px 14px}.logo-mark{width:42px;height:42px;border-radius:12px}.logo-svg{width:34px;height:34px}.brand-name{font-size:1.07rem}.brand-sub{font-size:.59rem;margin-top:3px}.nav-cta{padding:10px 11px;font-size:.75rem}main.page{padding:20px 12px 55px}.hero h1{font-size:2.15rem}.hero{border-radius:18px;padding:25px 17px}.hero-copy{font-size:.89rem}.main-card{padding:18px 16px;border-radius:18px}.card-heading h2{font-size:1.46rem}.card-icon{width:39px;height:42px;font-size:22px}.ticket{padding:14px 12px;gap:10px}.ticket h3{font-size:1.06rem}.info-box{padding:13px}.action-row{flex-direction:column}.secondary-button{white-space:normal}.steps{margin:19px 0}.step{font-size:.63rem}.step-circle{width:28px;height:28px}.steps:before{top:13px}.chat{right:8px!important;bottom:8px!important;width:calc(100vw - 16px);height:min(580px,calc(100dvh - 95px))}.agent-banner{height:118px}.agent-banner.is-noelle>img{width:94px;height:94px}.assigned-agent img{width:60px;height:60px}.widget-launcher{right:14px;bottom:15px}.under-card{font-size:.7rem}}
    @media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}.backdrop:before{animation:none}.widget-launcher:hover{transform:none}}

    /* v5 additions — local-only North Pole Operations extras. */
    .status{flex-wrap:wrap}.status-pills{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}
    .countdown{display:inline-flex;align-items:center;gap:5px;background:#102d3fbf;border:1px solid #e6d0a05c;border-radius:999px;color:#f8edd8;padding:7px 11px;font-size:.72rem;font-weight:750;text-shadow:none}
    .call-attempt{display:flex;gap:13px;align-items:center;border:1px solid #bdc8bb;background:linear-gradient(100deg,#edf6ef,#fffaf0);border-radius:12px;padding:13px;margin:-4px 0 14px;box-shadow:0 2px 6px #0000000a}
    .call-attempt strong{display:block;color:#154833;font-size:.92rem}.call-attempt span:not(.call-bars){display:block;margin-top:3px;font-size:.75rem;color:#5e665b;line-height:1.35}
    .call-orbit{flex:0 0 39px;height:39px;border-radius:50%;border:2px solid #2c774e;display:grid;place-items:center;color:#20563c;font-size:1.2rem;background:#fff;animation:callPulse 1.35s ease-in-out infinite}
    .call-attempt.failed .call-orbit{animation:none;border-color:#a88056;color:#854f33}
    .call-bars{margin-left:auto;font-size:20px;color:#2d7652;white-space:nowrap}.call-attempt.failed .call-bars{color:#9d5538}
    @keyframes callPulse{50%{box-shadow:0 0 0 7px #40886224}}
    .escalations{margin:-2px 0 18px;background:#faf8ef;border:1px solid #ded6c4;border-radius:13px;padding:14px 16px}
    .escalations-heading{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;align-items:baseline;color:#234a36;font-size:.84rem;font-weight:800}.escalations-heading small{font-weight:400;color:#77786e;font-size:.68rem}
    .escalations ol{padding-left:21px;margin:12px 0 0;display:grid;gap:7px}.escalations li{font-size:.78rem;line-height:1.45;color:#57625c}
    .certificate{position:relative;overflow:hidden;background:#fffbf1;border:6px double #cfb475;border-radius:8px;margin-top:22px;padding:25px 26px 17px;text-align:center;color:#234635;box-shadow:0 4px 18px #0000000d}
    .certificate:before,.certificate:after{content:'❄';position:absolute;font-size:58px;color:#d8c8a6;opacity:.36;top:2px}.certificate:before{left:12px}.certificate:after{right:12px}
    .certificate-stars{color:#af7b3c;font-size:20px;letter-spacing:.14em}
    .certificate-kicker{font-size:.65rem;letter-spacing:.14em;font-weight:900;margin-top:12px;color:#7d2736}.certificate-rule{width:48%;height:2px;background:#c3a163;margin:13px auto}
    .certificate h3{font:700 clamp(1.55rem,3.3vw,2.1rem)/1.08 Georgia,serif;color:#154634;margin:9px 0 13px}
    .certificate-subtitle{font-size:.83rem;margin:0 0 6px;color:#625e4e}.certificate-outcome{display:block;font:700 1.08rem/1.4 Georgia,serif;color:#8a2030}
    .certificate-copy{max-width:400px;font-size:.79rem;line-height:1.55;margin:13px auto;color:#505c51}
    .certificate-stamp{display:inline-flex;align-items:center;gap:8px;justify-content:center;color:#1e6546;border:3px solid #3b8460;border-radius:50%;padding:12px 15px;line-height:1.04;font-weight:900;letter-spacing:.07em;font-size:.8rem;transform:rotate(-9deg);margin:6px auto 18px;background:#e8f5eab3}.certificate-stamp span{font-size:25px}
    .certificate-meta{display:flex;justify-content:center;gap:32px;border-top:1px solid #e2d4b8;border-bottom:1px solid #e2d4b8;padding:12px 0;margin:0 2px}.certificate-meta span{display:flex;flex-direction:column;gap:5px}.certificate-meta small{letter-spacing:.09em;color:#806947;font-size:.62rem}.certificate-meta strong{font-size:.76rem}
    .certificate-signature{font:italic 1.03rem Georgia,serif;margin-top:14px;color:#355842}.certificate-signature small{display:block;font:normal .68rem Arial,sans-serif;margin-top:3px;color:#697267}
    .certificate-disclaimer{margin:12px 0 0;font-size:.61rem;color:#7c827a}.certificate-actions{display:flex;flex-wrap:wrap;gap:11px;justify-content:center;margin-top:14px}.certificate-actions .new-request{margin-top:0}
    .footer-actions{display:flex;gap:15px;align-items:center;justify-content:center;flex-wrap:wrap;margin:12px 0 0}
    .footer-share{color:#ecf1e8;background:#092f36aa;border:1px solid #e1d9bc60;border-radius:999px;padding:7px 13px;font-size:.72rem;cursor:pointer}
    .footer-share:hover:hover{background:#164849}
    .parent-eyebrow{font-weight:900;letter-spacing:.15em;font-size:.7rem!important;color:#9b6b36!important}
    .parent-dialog{width:min(560px,calc(100% - 20px));max-height:min(88dvh,830px);overflow:auto}

    .transfer-popup{position:fixed;inset:0;z-index:120;display:grid;place-items:center;padding:20px;background:linear-gradient(180deg,rgba(5,23,35,.24),rgba(5,23,35,.58));backdrop-filter:blur(3px)}
    .transfer-popup[hidden]{display:none!important}
    .transfer-card{width:min(430px,calc(100vw - 28px));border-radius:24px;border:1px solid rgba(235,214,171,.85);background:linear-gradient(180deg,#fffdfa,#f6efe2 82%);box-shadow:0 28px 70px rgba(0,0,0,.34),inset 0 1px 0 rgba(255,255,255,.95);padding:22px 22px 18px;text-align:center;color:#1f332a;position:relative;overflow:hidden}
    .transfer-card:before{content:"";position:absolute;inset:0 0 auto;height:5px;background:linear-gradient(90deg,#0f4951,#1f6e58,#c32840)}
    .transfer-kicker{font-size:.73rem;font-weight:900;letter-spacing:.14em;color:#8c1e34;text-transform:uppercase;margin-bottom:12px}
    .transfer-icon-wrap{position:relative;width:108px;height:108px;margin:0 auto 12px;display:grid;place-items:center}
    .transfer-rings,.transfer-rings:before,.transfer-rings:after{content:"";position:absolute;inset:14px;border-radius:50%;border:2px solid rgba(23,91,88,.18);animation:transferPulse 2.1s ease-out infinite}
    .transfer-rings:before{inset:3px;animation-delay:.35s}
    .transfer-rings:after{inset:-8px;animation-delay:.7s}
    .transfer-phone{position:relative;z-index:2;width:78px;height:78px;border-radius:50%;display:grid;place-items:center;background:radial-gradient(circle at 30% 30%,#ffffff,#dfecef 70%);border:1px solid rgba(23,54,75,.15);box-shadow:0 11px 24px rgba(15,37,52,.15);font-size:2rem;animation:phoneShake .78s ease-in-out infinite;color:#17364b}
    .transfer-card h3{margin:0;font:700 clamp(1.36rem,2.4vw,1.7rem) Georgia,serif;color:#184934}
    .transfer-copy{margin:9px auto 8px;max-width:28ch;font-size:.96rem;line-height:1.55;color:#506158}
    .transfer-statusline{display:inline-flex;align-items:center;gap:10px;margin-top:8px;padding:10px 14px;border-radius:999px;background:#edf5f0;border:1px solid #cadccf;color:#295641;font-size:.86rem;font-weight:700}
    .transfer-dot{width:8px;height:8px;border-radius:50%;background:#2f885f;box-shadow:0 0 0 0 rgba(47,136,95,.5);animation:dotPulse 1.5s ease-in-out infinite}
    .transfer-dots{display:inline-flex;gap:5px;margin-left:2px;vertical-align:middle}
    .transfer-dots span{width:6px;height:6px;border-radius:50%;background:#2f885f;opacity:.3;animation:typingPulse 1.1s ease-in-out infinite}
    .transfer-dots span:nth-child(2){animation-delay:.16s}.transfer-dots span:nth-child(3){animation-delay:.32s}
    .transfer-mini{margin-top:12px;font-size:.77rem;color:#6f7168}
    @keyframes transferPulse{0%{transform:scale(.82);opacity:.7}70%{transform:scale(1.08);opacity:.08}100%{transform:scale(1.16);opacity:0}}
    @keyframes phoneShake{0%,100%{transform:rotate(0deg)}15%{transform:rotate(-11deg)}30%{transform:rotate(9deg)}45%{transform:rotate(-8deg)}60%{transform:rotate(6deg)}75%{transform:rotate(-4deg)}}
    @keyframes dotPulse{50%{box-shadow:0 0 0 7px rgba(47,136,95,0)}}
    @keyframes typingPulse{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}
    @media(max-width:500px){.transfer-card{padding:20px 16px 16px;border-radius:21px}.transfer-icon-wrap{width:92px;height:92px}.transfer-phone{width:68px;height:68px;font-size:1.8rem}.transfer-copy{font-size:.9rem}}
    @media print{.transfer-popup{display:none!important}}
    .parent-state{background:#eef6ef;border-radius:10px;padding:12px 14px;color:#23543b;font-size:.8rem;font-weight:700;margin:15px 0}
    .parent-actions{display:grid;grid-template-columns:1fr 1fr;gap:9px}.parent-actions button{min-height:54px;white-space:normal;text-align:center;font-size:.81rem}.parent-actions .parent-resolve{grid-column:1/-1;color:#fff;background:#1a6040;border:1px solid #2d6d4e;border-radius:11px;font-weight:850}
    .speed-controls{display:flex;align-items:center;gap:12px;justify-content:space-between;margin:16px 0}.speed-controls label{font-size:.84rem;font-weight:800}.speed-controls select{font:inherit;font-size:.8rem;padding:10px;border:1px solid #c9cfc4;border-radius:9px;color:#234937;background:#fff;max-width:68%}
    .parent-tip{font-size:.72rem!important;color:#637266!important;margin:0!important}
    
    @media(max-width:500px){.status-name{font-size:.68rem}.status-pills{width:100%;justify-content:space-between}.countdown{font-size:.65rem}.certificate{padding:18px 14px 14px}.certificate:before,.certificate:after{font-size:37px}.certificate-meta{gap:15px}.parent-actions{grid-template-columns:1fr}.parent-actions .parent-resolve{grid-column:auto}.speed-controls{align-items:stretch;flex-direction:column}.speed-controls select{max-width:100%}}
    @media(prefers-reduced-motion:reduce){.call-orbit{animation:none}}
    @media print{
      @page{size:A4 portrait;margin:14mm}
      body{background:#fff!important;color:#111!important}
      .site-header,.backdrop,#snow,.scene,.status,.hero,.side-note,.under-card,.footer,.widget-launcher,.chat,.dialog,.toast,.card-heading,#beforeRequest,#activeRequest,.resolved,.certificate-actions{display:none!important}
      main.page{display:block!important;padding:0!important;margin:0!important;max-width:none!important}.portal{display:block!important;margin:0!important}.main-card{display:block!important;border:0!important;padding:0!important;box-shadow:none!important;background:#fff!important}
      #finishedRequest{display:block!important}.certificate{break-inside:avoid;border:5px double #af9269!important;box-shadow:none!important;margin:10mm 0!important;padding:20mm 11mm 9mm!important;print-color-adjust:exact;-webkit-print-color-adjust:exact}
    }


    /* v6: full-bleed, continuously scrolling North Pole breaking-news ribbon. */
    .logo-mark{font:inherit;line-height:1;color:#fff;cursor:default;user-select:none;-webkit-user-select:none;touch-action:manipulation}.logo-mark:hover,.logo-mark:focus-visible{transform:translateY(-1px);box-shadow:inset 0 1px 0 rgba(255,255,255,.18),0 11px 22px rgba(4,15,24,.25)}.logo-mark:active{transform:translateY(0)}
    .logo-mark:focus{outline-offset:4px}
    .news-banner{position:relative;z-index:14;width:100%;display:flex;align-items:stretch;min-height:51px;color:#fff;border-bottom:2px solid #d7b57c;background:linear-gradient(90deg,#113f35,#0a343b);box-shadow:0 6px 17px #061a2799;overflow:hidden}
    .news-flag{position:relative;z-index:2;background:linear-gradient(135deg,#b7213a,#761227);padding:12px 21px;min-width:210px;display:flex;align-items:center;gap:12px;white-space:nowrap;font-size:.7rem;font-weight:900;letter-spacing:.1em;box-shadow:6px 0 14px #081e285c}
    .news-signal{height:9px;width:9px;flex:0 0 9px;background:#fff3ac;border-radius:50%;box-shadow:0 0 0 4px #fffdad2a;animation:newsBlink 1.4s ease-in-out infinite}
    .news-viewport{flex:1;min-width:0;overflow:hidden;display:flex;align-items:center;position:relative;mask-image:linear-gradient(90deg,transparent,#000 2.8%,#000 98%,transparent)}
    .news-track{width:max-content;display:flex;align-items:center;flex:none;white-space:nowrap;animation:newsCrawl 140s linear infinite;will-change:transform}
    .news-group{flex:none;display:flex;align-items:center;gap:42px;padding:0 42px 0 0}
    .news-story{display:inline-flex;align-items:center;gap:14px;font-size:.85rem;font-weight:750;line-height:1.4;letter-spacing:.01em}
    .news-separator{font-size:1.08rem;color:#ebcf8f}
    .news-banner:hover .news-track,.news-banner:focus-within .news-track{animation-play-state:paused}
    .news-static-fallback{padding:10px 18px;font-size:.82rem}
    @keyframes newsCrawl{from{transform:translateX(0)}to{transform:translateX(-50%)}}
    @keyframes newsBlink{50%{opacity:.42}}
    .footer-actions{margin-top:10px}
    @media(max-width:850px){.news-flag{min-width:0;padding:9px 12px;font-size:.63rem}.news-banner{min-height:44px}.news-story{font-size:.76rem}}
    @media(max-width:500px){.news-flag{max-width:125px;line-height:1.15;white-space:normal;font-size:.57rem;letter-spacing:.035em;padding:7px 9px}.news-banner{min-height:48px}.news-viewport{mask-image:none}.news-story{font-size:.72rem}}
    @media(prefers-reduced-motion:reduce){.news-signal,.news-track{animation:none!important}.news-viewport{overflow-x:auto;scrollbar-width:thin}.news-track{will-change:auto}.news-track>.news-group:nth-child(2){display:none}}
    @media print{.news-banner{display:none!important}}


/* Optional GA4 statistics consent — no tracking before explicit approval. */
.nps-analytics-consent{position:fixed;z-index:115;left:18px;bottom:18px;width:min(440px,calc(100vw - 36px));padding:20px 21px 19px;border-radius:18px;background:linear-gradient(150deg,#fffefa,#f3f3ed);border:1px solid #c6cfc4;box-shadow:0 16px 50px rgba(1,14,22,.38);color:#183f32}
.nps-analytics-eyebrow{display:block;margin-bottom:6px;font-size:.61rem;letter-spacing:.15em;font-weight:850;color:#7d2935}
.nps-analytics-consent h2{margin:0 0 8px;font:700 1.34rem Georgia,'Times New Roman',serif;color:#173d30}
.nps-analytics-consent p{margin:0 0 16px;font-size:.84rem;line-height:1.55;color:#50615a}
.nps-analytics-actions{display:flex;gap:10px}
.nps-analytics-actions button{flex:1;border-radius:10px;padding:12px 9px;border:1px solid #678073;background:#ffffff;color:#1b4033;font-size:.83rem;font-weight:800}
.nps-analytics-actions button:last-child{background:#14513e;border-color:#14513e;color:#fff}
.nps-analytics-actions button:hover{filter:brightness(.94)}
.privacy-inline-link{border:0;background:none;color:#135e4b;text-decoration:underline;cursor:pointer;padding:0;text-align:left;font:inherit;font-weight:700}
@media(max-width:500px){.nps-analytics-consent{left:9px;bottom:9px;width:calc(100vw - 18px);padding:15px 16px;border-radius:14px}.nps-analytics-consent h2{font-size:1.19rem}.nps-analytics-consent p{font-size:.76rem}.nps-analytics-actions button{padding:10px 6px;font-size:.78rem}}
@media print{.nps-analytics-consent{display:none!important}}